6.2 Managing Aggressive Behaviour from Parents, Carers
Great Holm Preschool encourages close links with parents, carers and the community. We believe that children benefit when the relationship between home and school is a positive one.
The vast majority of parents, carers and others visiting our preschool are keen to work with us and are supportive of the preschool and its aims. We expect parents and other visitors to model our preschool values and rules at all times and behave in a reasonable way towards our staff and volunteers. Behaviour that will cause harassment, alarm or distress to staff, volunteers, children or parents on the premises will not be tolerated. Our preschool expects and requires its staff to behave professionally in these difficult situations and attempt to defuse the situation where possible, seeking the involvement as appropriate of other colleagues. However, all staff have the right to work without fear of violence and abuse. This policy outlines the steps that will be taken where behaviour is unacceptable.
- That all members of the preschool treat each other with respect
- That adults set a good example to children at all times, showing them how to get along with all members of the preschool and the wider community
- That no members of staff, volunteers, parents or children are the victims of abusive behaviour or open to threats from other adults on the preschool premises
- Physical attacks, threatening behaviour, abusive or insulting language; verbal or written, cohesive or intimidating behaviour towards staff, volunteers, parents and carers or children will not be tolerated and will result in withdrawal of permission to be on the premises
- Any parent/carer who is asked to leave the preschool premises on a temporary or permanent basis will have the right to appeal the decision by writing to the Manager or Committee
- Incidents of rudeness/intimidation will be logged and a record will be kept. This log will be used in evidence against a parent/carer to prove over a number of occasions where this policy has been breached
The types of behaviour that are considered serious and unacceptable and will not be
- Shouting at staff, either in person or over the telephone
- Speaking in an aggressive/threatening/cohesive/undermining tone/intimidating manner
- The use of aggressive hand gestures or exaggerated movements
- Shaking or holding a fist/finger towards another person
- Physically intimidating a member of staff, e.g. standing very close to her/him
- Threatening staff
- Shaking or holding a fist towards another person
- Hitting, e.g. slapping, punching and kicking
- Racist or sexist comments
- Breaking the Pre-school security procedures
- Abuse or defamatory remarks on social media
Please note: This is not an exhaustive list but seeks to provide illustrations of such behaviour.
- When a parent, carer or visitor behaves in an unacceptable way towards a member of the preschool staff, this will be recorded and held confidentially by the Designated Safeguarding Officer. The Preschool Leader and Chair person will seek to resolve the situation through discussion and mediation
- If necessary, the preschool’s complaints procedure should be followed
- Where all procedures have been exhausted, and aggression or intimidation continue, or where there is an extreme act of violence, a parent, carer or visitor may be banned by the Preschool Leader and/or Chair person from the Pre-school premises for a period of time, subject to review
Prior to being banned the following steps will be taken:
- The parent/carer will be informed, in writing, that s/he is banned from the premises, subject to review, and what will happen if the ban is breached, e.g. that an injunction application may follow.
- Where an assault has led to a ban, a statement indicating that the matter has been reported to the Committee and the Police will be included.
- Where appropriate, arrangements for pupils being delivered to, and collected from the Main entrance will be clarified
If there is an extreme act of violence, or the aggression or intimidation continues, the
Preschool or, in specific circumstances, the individual member of staff may also contact external agencies or the police